Get Started

Frequently Asked Questions

Everything you need to know about InvoiceHela — from invoicing to M-Pesa payments and business tools.

Get Started Now It's free to begin!

Frequently Asked Questions

Everything you need to know about InvoiceHela — from invoicing to M-Pesa payments and business tools.

General Questions

Is InvoiceHela really free to use?
Yes — InvoiceHela offers a Free Plan that lets you create invoices, manage customers, and track your business finances at no cost. You can upgrade anytime if you need more advanced features.
How does your pricing work?
Our pricing is designed to give small businesses the best value. Plans start from KSh 399, and include essential tools like invoicing, payments, reports, and team management.
Can I change or cancel my plan?
Yes — you can upgrade, downgrade, or cancel your subscription at any time directly from your account dashboard. There are no long‑term contracts.
Can I use the system on any device?
Yes — InvoiceHela is web‑based and works seamlessly on smartphones, tablets, laptops, and desktop computers.
Is my business data secure?
Yes — InvoiceHela uses encrypted HTTPS connections and secure servers to protect your invoices and financial records.

Payments & M‑Pesa

Can clients pay invoices with M‑Pesa?
Yes — when you send an invoice, clients can pay using M‑Pesa or other configured payment methods such as PayPal or Stripe.
Do you support M‑Pesa STK Push?
Yes — invoice payment links support M‑Pesa STK Push, so customers receive a payment prompt directly on their phone.
What payment methods are available?
You can accept payments via M‑Pesa, PayPal, Stripe, bank transfer, and cash.

Invoicing

Can I customize my invoices?
Yes — you can upload your logo, choose brand colors, and select from professional templates to match your business identity.
Can I send invoices online?
Yes — invoices can be sent directly via email with secure payment links.
Can I print or download invoices?
Yes — invoices and receipts can be printed or downloaded as PDF files for easy sharing and record‑keeping.
More Questions?

InvoiceHela comes with an extensive Help Resource Center focused on answering any questions you may have — maybe even before you ask them.

Contact Us

For more enquiries or personalized support, reach us at [email protected]

Grow Your Business With Smart Insights

Get invoicing tips, business guides, and platform updates — delivered weekly.